FAQ
When will I get my order?
Your order generally will arrive in 2-3 weeks. Some high demand and promotional items may take 1-2 additional weeks due to the high demand. *International orders generally take 2-6 weeks for most items, depending on the country. You can also track your order using the tracking number/link that our system will send out to you when ready. Your order will be delivered by either USPS or DHL depending on your selection and shipped via various country shipping services, such as china post.
Is my payment information secure?
Yes! We protect customer information with the latest 256-Bit SSL Encryption security used by the government to ensure all data is 100% secure, hacker proof, and worry free!
Why can't I find these products in stores?
This is our little secret, but we work directly with our manufacturers for special products that are not released to the public :).
What do I do when I have a problem with my order?
Contact us using the Contact Us form or our phone number 1(833) 863 8323 as quickly as possible and we will fix any problems you have, guaranteed. We take pride in 100% customer satisfaction.
Where is the rest of my order? I ordered 2 and only received 1.
Do not worry! Sometimes we break our orders up into separate packages so we can ship faster to you. Keep checking the mail. You will get it soon :)
Where are you located?
We are located in Los Angeles, California, USA! Our products are sourced from the top countries in the world for their respective expertise, which also allows for never-before-seen products.
Can I track my order?
Yes! Once your order is processed, you can request a tracking number from us and our system will send you tracking information. You can also go to our order lookup page here to track you order.
What is your return policy?
If we made a mistake on your order, we will replace 100% free of charge or give you a 100% full refund, guaranteed! Just let us know what the issue is and we will provide return information. Details on return/refund here.
Do you ship to my country?
We ship to NEARLY ALL major countries around the world (including USA, AUS, NZ, UK, CA, DEN, FIN, SWE, and many more). Shipping times may be increased for smaller countries.
Why haven't I received an order confirmation?
When you have placed an order and finished the payment process, you should receive a confirmation e-mail within a couple of minutes. It is important to make sure that the e-mail you entered is correct.
Do not place a new order before going through these two steps below:
Step 1: Please check among the spam emails. If you cannot find the e-mail there you can move on to step two.
Step 2: Contact SafeMend's customer support. Send an email with your name to support@safemend.com so that the support team can check if the order has been registered in the system. You can also go to our Contact Us page to contact the support team.
How do I change or cancel my order, Can I do it after I have received the shipping confirmation e-mail?
Once you have received the shipping confirmation e-mail we are unable to make any changes. If you notice anything wrong with your order please contact support@safemend.com.
Will the package be delivered to my address?
The package is delivered to the shipping address entered when completing your order. However sometimes packages shipped off with USPS are sent to access points. If you choose a USPS shipping method you can keep track of your package by using the tracking number on www.usps.com.
I have not received my order, what should I do?
If the number of working days have passed, contact the support team by sending an email to support@safemend.com or use the Contact Us form.
If the maximum number of working days has not passed yet, we ask for your patience.
What payment methods do you offer?
You can either pay by credit card, debit card or PayPal. We accept all major cards like VISA, MasterCard and American Express.